This Privacy Policy explains how Skykart.in (“Skykart.in”, “Skykart Retail Technologies Private Limited”, “we”, “us”, “our”) collects, uses, discloses, and safeguards your personal data when you visit Skykart.in, use our mobile or web experiences, engage with our official social media pages, or purchase our products, services, or event tickets (collectively, the “Services”). By using the Services, you agree to the practices described in this document.

About Us

Skykart Retail Technologies Private Limited (incorporated under the Companies Act, 2013)
Office: No. 3351, Sarjapur Hobli, Anekal Taluk, Muthanallur Post, Sun Sparkle Anand Estates, Ali Bommasandra, Bengaluru, Bengaluru Urban, Karnataka – 560099
Contact: info@skykart.in

Information We Collect

• Contact & identifiers.
  Name, email, mobile/phone number, postal address (street, city, state, PIN code, country), and IP address.
• Account & profile data.
  Information you provide when you create or update an account or communicate with us (e.g., preferences, communication settings).
• Transactions & billing.
  Billing name and address, order details, amounts and timestamps, and your chosen payment method. We do not collect or store your full card number, CVV or expiry. Card payments are processed securely by our payment partner(s) (e.g., CCAvenue/Razorpay/Stripe) using RBI-mandated tokenisation; only the bank/card network may store card credentials. Reserve Bank of India
• Content you submit.
  Reviews, comments, support requests, or other material you upload on our website/app, and interactions with our official social-media pages.
• Preferences & responses.
  Interests, items you view or purchase, events you register for, and responses you provide in forms or surveys.
• Device & usage data.
  Data such as browser type, device type, operating system version, referring/exit pages, pages viewed, time spent, approximate location inferred from IP, and identifiers set via cookies or similar technologies (see our Cookie Policy).

How We Collect Information

We collect information in three ways:

• Directly from you: when you create an account, place an order, register for an event, fill out a form, or contact us by email/phone/WhatsApp.
• Automatically: when you use our site/app, we use cookies and similar tools to collect device, log, and usage information. We use analytics to understand and improve how people use our services.
• From partners: our payment, delivery, marketing, and social media partners may share limited details needed to complete your purchase, provide support, or let you sign in. We do not receive or store your full card details.

Your choices: You can manage or turn off non-essential cookies in your browser settings [or via our cookie preferences link, if available].

Sharing Your Information

We don’t sell your personal data. We share it only to run our business and provide our services:

• Service providers: Companies that help us with payments, hosting, analytics, customer support, messaging, and delivery. Some may be outside India; when we transfer data, we follow applicable law and use safeguards.
• Event/Order partners: Organizers, venues, or other partners as needed to fulfil your booking or order and provide related services.
• Business partners: Sponsors or collaborators involved in providing a service you use.
• Legal and safety: If required by law or legal process, or to protect our rights, users, or the public (e.g., to prevent fraud or security issues).
• Business transfers: If we undergo a merger, acquisition, reorganization, or sale of assets, your information may be part of the transfer.
• With your consent: When you ask us to share your details or connect with a third-party service.

If we need to share your information for any other purpose, we’ll inform you and, where required, ask for your consent.

Email Opt-Out

To stop receiving promotional emails, please email: info@skykart.in
Please allow up to 10 days for your request to be processed. We will continue sending transactional emails and SMS related to your purchases.

Third-Party Websites

Our website may link to external sites with their own privacy policies. We are not responsible for their practices. Please review those policies carefully.

Grievance Officer

In accordance with the Information Technology Act, 2000, and applicable rules, please contact our Grievance Officer:

Address: No. 3351, Sarjapur Hobli, Anekal Taluk, Muthanallur Post, Sun Sparkle Anand Estates, Ali Bommasandra, Bengaluru, Bengaluru Urban, Karnataka – 560099
Email: info@skykart.in
Phone: +916364931047
Working hours: Mon–Fri, 10:00–6:00 pm IST (excluding public holidays)

We will acknowledge within 48 hours and aim to resolve within 30 days.
For general questions or privacy concerns, you can also write to info@skykart.in.

Updates to This Policy

Last updated: 22 August 2025
We may update this Privacy Policy from time to time to reflect changes to our services or legal requirements. If we make material changes, we will notify you as required by law (for example, by email, SMS, or a notice on our website/app). The latest version will always be available on this page—please review it periodically. If an update changes how we use data collected on the basis of your consent, we will seek your consent again where required.

Jurisdiction

By using this website, you agree that any privacy-related disputes will follow this Policy and the website’s terms of use. All disputes will be governed by Indian law.

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For any queries or clarifications, please reach out to our support team at info@skykart.in or call on +916364931047
Last updated on 22nd August, 2025